Helping nonprofits create clarity amidst complexity & confidence in change

What We Do

Nonprofit organizations face ever-increasing complexity as they tackle technology transformation and forge new ways of working. We are organizational effectiveness experts who support organizations with:

Technology, Digital & AI

Transformation, improving tech & data, finding the right new systems, thoughtfully, safely, and strategically, readiness, ethical, tech audits, tech selection, integration; outsourced capacity, fractional CTO; governance, decision-making, privacy

Staffing & Structures

Alignment, hiring…staffing models, identifying partners

Processes & Ways of Working

Operating models…, do we want to call out project management, in-house PM for a project;

We do this with strategy, heart, and a roll-up-our-sleeves approach. We bring smarts, trust, and a human-centered approach to build capacity and create long-term readiness.

What We Do

We are organizational effectiveness experts who help organizations forge new ways of working and tackle technology transformation.

Technology, Digital & AI

  • Digital transformation
  • System RFPs & selection
  • Tech assessments & roadmaps
  • AI readiness & transformation
  • CRM & data strategy
  • Tech & data policies

Staffing & Structures

  • Stakeholder alignment
  • Staff research & engagement
  • Realignments & restructures
  • Workforce planning
  • RFPs for agencies & consultants
  • Facilitation & coaching

Processes & Ways of Working

  • Operating models
  • Process mapping & design
  • Governance & decision-making
  • Conflict & collaboration
  • Change readiness

We do this with strategy, heart, and a roll-up-our-sleeves approach, bringing smarts and trust to build capacity and create long-term readiness.
Cause Craft symbol logo

Who We Are

Alice Hendricks headshot
Misty McLaughlin headshot

…plus our network of other expert, purpose-driven partners.

Selected Clients

Events

Our team will be attending these upcoming events. Join us and say hello!

AWS Imagine for Nonprofits

Presented by Amazon Web Services (AWS), Imagine for Nonprofits unites visionary leaders, technologists, and changemakers who are driving social and environmental impact through technology.

Join us for an interactive session exploring best practices for digital transformation in nonprofit organizations. Learn from industry experts and connect with peers.

Communications & Development Teams Working Better Together

An often-overlooked challenge in many nonprofit organizations is the working dynamic between Development and Communications teams. Staff report difficulty reconciling conflicting goals, understanding each other’s audiences and needs, and figuring out effective ways of working together — among other issues.

Contact Us

Phone

+1 301 356 4619 (US)
+31 6 29 22 44 04 (Europe)

Email

admin@causecraftconsulting.com

Physical

Located in Boston, Massachusetts, the Netherlands, and Connecticut (plus wherever our clients need us to be)

Social

Alice Hendricks headshot

Alice Hendricks

Principal & Founder

I help nonprofits find creative, people-oriented solutions to complex strategy and technology problems.

I’ve provided executive coaching, organization development, process design, and staffing strategy to nonprofit leaders across the sector. My expertise lies in marketing, online fundraising, political engagement, website strategy, social and mobile media, marketing automation, and brand empowerment. But my particular gift involves identifying the intelligence and wisdom within nonprofits and offering a holistic approach to making organizational change.

In 2008, after years of helping nonprofits as VP of Client Service at Get Active and Managing Partner at Kintera, I co-founded a technology company, Jackson River, out of the belief that the nonprofit sector deserves access to powerful, corporate-scale software for engaging supporters online. We created Springboard, an open, “best in class” software platform for digital engagement. Although in my consulting practice I am firmly technology agnostic, I am often called upon by organizations to help them evaluate solutions to match their ambitious strategies. My advice is informed by many years of “seeing it all” when it comes to CRM and campaign tech, and strong commitments to helping organizations scale and grow their capacity.

I frequently give talks about how to translate corporate concepts like “customer experience,” marketing automation, and customer journeys to the nonprofit sector.

I’m a certified Transformational Coach and a certified health coach. I’m also an Anthropologist and student of Native American culture, binge-watcher of crime procedurals, and mother to two (almost) grown children. By the numbers, I count 20+ years working exclusively with nonprofits; 150+ causes assisted; and too many RFPs and TORs to count.

My personal mission is to help nonprofits thrive in a digital world.