Principal & Founder

Equal parts nonprofit coach, organizational strategist, and digital expert, I midwife organizations through critical times of change.

I have helped NGOs and nonprofits of all shapes and sizes to structure critical initiatives, from creating complex communications properties to crafting team structures and workflows to plotting digital-first tech ecosystems for engaging supporters and advancing a cause. My expertise spans assessing opportunities for an organization to grow, creating strategic and tactical roadmaps to get there, and supporting the process of implementing the necessary change.

As faculty with the Nonprofit Technology Network’s Professional Certificate program, I taught courses to help organizations build their in-house digital marketing, fundraising, and advocacy capacity. Prior to Cause Craft, I served as VP of Consulting at Jackson River, a technology company that focuses on supporting progressive organizations in shifting to digital-first ways of thinking and working. I previously spent 8 years founding and leading a user experience consulting group at Convio, helping hundreds of organizations to better understand their audiences and meet their supporters’ needs. My deep love of the social sector began 15+ years ago, working on the inside of early nonprofit digital teams as a content manager and digital strategist.

I have a Master’s degree in User Experience and Information Science and have chaired a tiny nonprofit board on a shoestring budget. By night, I’m a writer, advocate for flexible work and family policies, and mother of two young sons raising them in The Netherlands.

My personal mission is to help organizations effectively project their cause into the world.

Alice Hendricks headshot

Alice Hendricks

Principal & Founder

I help nonprofits find creative, people-oriented solutions to complex strategy and technology problems.

I’ve provided executive coaching, organization development, process design, and staffing strategy to nonprofit leaders across the sector. My expertise lies in marketing, online fundraising, political engagement, website strategy, social and mobile media, marketing automation, and brand empowerment. But my particular gift involves identifying the intelligence and wisdom within nonprofits and offering a holistic approach to making organizational change.

In 2008, after years of helping nonprofits as VP of Client Service at Get Active and Managing Partner at Kintera, I co-founded a technology company, Jackson River, out of the belief that the nonprofit sector deserves access to powerful, corporate-scale software for engaging supporters online. We created Springboard, an open, “best in class” software platform for digital engagement. Although in my consulting practice I am firmly technology agnostic, I am often called upon by organizations to help them evaluate solutions to match their ambitious strategies. My advice is informed by many years of “seeing it all” when it comes to CRM and campaign tech, and strong commitments to helping organizations scale and grow their capacity.

I frequently give talks about how to translate corporate concepts like “customer experience,” marketing automation, and customer journeys to the nonprofit sector.

I’m a certified Transformational Coach and a certified health coach. I’m also an Anthropologist and student of Native American culture, binge-watcher of crime procedurals, and mother to two (almost) grown children. By the numbers, I count 20+ years working exclusively with nonprofits; 150+ causes assisted; and too many RFPs and TORs to count.

My personal mission is to help nonprofits thrive in a digital world.